Need help with anything? Our Customer Care team is available during working days between 10:00 and 18:00 (GMT +1)!

You’re always welcome to shoot us an email, we’ll contact you within 2 days.

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Is returning free?

Yes, returning is free within the Benelux. Use the return label that comes with your order and put it on your package to return. 

When will I get my money back?

Our returns are often processed the same day they arrive.
If it is busier with us, we will process your return within 5 working days.
After you have received an email that your return has been approved, your money will be refunded to your account within 24-48 hours.

Has your money not been refunded after 7 days?
Then your return has probably not arrived yet. We would like to ask you to send us your track & trace so that we can still help you further.

I paid with Klarna, now what?

If the Klarna invoice has not yet been paid, the invoice will be canceled. You only pay the 99 cents for using Klarna. These are standard costs that we cannot deduct from the invoice for a return.

If you have already paid your invoice, the money will be back on your account within 24-48 hours.